IT FEELS GOOD!   

CONFIDENTIAL CHAT

History

Since we opened our doors in 1970 we have been offering 24 hour crisis to Calgary and southern Alberta.

While the number of calls, email, chat and texts have increased, and our look and our name have changed, Distress Centre’s core values of 24 hour, non-judgmental, free, compassionate and accessible support remain unchanged.

1970

1970

On April 14th, the Drug Information Centre opened its doors with the goal of providing unbiased drug information and education, crisis intervention and research anytime, day or night. In the first year of operation, The volunteers responded to 3,837 calls and 1,724 drop-ins.

1973

1973

The Centre began to shift from purely drug related calls to a dual emphasis on crisis and addictions.

1975

1975

The 24 hour crisis line was launched and the City of Calgary became one of the principle funders.

1977

1977

The Drug Information Centre changed its name to Distress Centre/Drug Centre and was accepted as a member of the United Way.

1983

1983

Teen Line was established to provide the youth of Calgary with a place to call that was specifically focused on their needs. This service was the first of its kind in Canada.

1990

1990

Distress Centre sought to secure additional sources of funding throughout the ‘90s to meet the growing demand for crisis support.

1999

1999

Distress Centre continued to experience tremendous growth as we introduced several new programs and partnerships. These included partnerships with mobile teams such as the Mobile Response Team. This paved the way for our current structure of effective partnerships and further established Distress Centre as an innovative leader in the community.

2005

2005

Distress Centre partnered with the City of Calgary and United Way, launched 211 Calgary. This further established Distress Centre as the hub of crisis support and the “go-to” place for community referrals in Calgary.

2009

2009

Due to the recession, Distress Centre responded to an the increase in complexity of issues as well as severity of risk. To respond to the increased need, Distress Centre began to leverage social data from 211 to help with mapping issues in communities throughout the city, develop programs in areas of need, and targeting assistance…

2010

2010

Distress Centre’s 40th Anniversary. The refreshed brand made its debut, along with the introduction of one memorable crisis line number, 403.266.HELP (4357).

2011

2011

Distress Centre announced the launch of their refurbished youth peer support program, ConnecTeen, which now, in addition to 24-hour phone support at 403.264.TEEN (8336), offers online crisis chat and email support online at calgaryconnecteen.com.

2012

2012

Distress Centre launched online services by expanding their current service offerings to include daily online chat and email support at distresscentre.com.

2013

2013

Following the June floods, Distress Centre responded to a 40% increase in help-seeking calls to 211. In July, the 211 service is expanded to High River to help those impacted by the floods. In November, ConnecTeen announced the launch of their new youth peer support texting program, the first program of it’s kind in North…

2015

2015

ConnecTeen online service hours were expanded to 3pm-10pm weekdays and noon-10pm on weekends. Distress Centre online chat hours were expanded to 3pm-10pm weekdays and noon-10pm on weekends. Distress Centre developed a new, bold 2016-20 Strategic Plan.

2016

2016

211 played a critical role in supporting the Fort McMurray/Wood Buffalo evacuees when wildfires ravaged the area in May. 211 provided evacuees with up-to-date information and connected donors/volunteers with agencies they could support. Online chat was launched province-wide to give evacuees another way to contact 211. 211 collateral and staff were also available at evacuation…

2017

2017

A new brand and refreshed website for ConnecTeen was launched in September at calgaryconnecteen.com.

2017

Our former Director of Operations, Jerilyn Dressler became our new Executive Director on June 1st.


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