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CONFIDENTIAL CHAT

CCC Jasminder Randhawa answering calls on the 211 lines. Author: Angela Danko There is no such thing as an ordinary day at work for a Contact Centre Coordinator (CCC). "No day is ever the same," says CCC, Jasminder Randhawa. Each caller is different – they have unique needs, a meaningful story to share and a voice to be heard....

Robyn Romano (middle left) at our 2015 Calgary Hitmen game is support of ConnecTeen. When Robyn Romano, Contact Centre Supervisor at Distress Centre, thinks about what drove her to pursue social work, she recalls back to when her mother was in palliative care and she observed the home care nurses who cared for her. “I realized I...

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