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CONFIDENTIAL CHAT
It's easy to talk to someone and best of all, it’s confidential!
Need Help?
Are you worried about losing your job – struggling with addiction – grieving the loss of a loved one – getting over a recent break-up – feeling lonely or isolated – having thoughts of suicide – worried you can’t pay your mortgage or utility bill? Our highly trained volunteers and professional staff are here for you 24/7 if you need someone to talk to. Your call will be confidential
24-Hour Support
Crisis Line – 403.266.HELP (4357)
This service is free and is offered in over 200 languages.
Hearing Impaired – 403.543.1967
Email: help@distresscentre.com
This email address is not monitored 24 hours a day and is best suited for non-urgent information requests. All emails will receive a response within 24-48 hours.
If the issue is urgent, please contact our 24 hour crisis line to receive immediate support.
Online Support
We understand that you may not be comfortable picking up the phone and calling so we encourage you to use our online chat.
Online Crisis Chat
Chat is available from 3pm – 10:00pm weekdays and from noon-10:00pm on weekends.
You can access it on the top right corner of every page.
ConnecTeen Online Chat
Is available from 3:00pm – 10:00pm weekdays and noon-10:00pm on weekends at www.CalgaryConnecTeen.com
Face-to-face support
Not all problems can be solved over the phone. In fact, a call is often just the first step in overcoming crisis. To help with more complex issues, our professional crisis counsellors provide free counselling for individuals, couples and families.
Please note that counselling is not a 24 hour service. Walk-in appointments are available weekdays from 1:00pm – 4:00pm, or you can submit an intake to book an appointment.
To get started, call our crisis line 403-266-HELP (4357) and ask for an intake to counselling or use the online intake form via the button below.
Youth & Teen Support
Need support? We’re here for you. No one needs to know you reached out.
24-hour phone support – 403-264-8336 (Teen)
Daily online chat – CalgaryConnecTeen.com
Daily Text Messaging – 587-333-2724
All Our Conversations Are Confidential
Distress Centre is governed by the Canadian Association of Social Workers Code of Ethics which contains very specific guidelines for the treatment of your personal information. Personal information may include your name, phone number, email address, or IP address. Both the Code of Ethics and Distress Centre Policies and Procedures ensures, to the best of our ability, that we will not share any personal information about your use of Distress Centre services unless:
- You explicitly agree and provide consent to have your personal information shared for specific reasons and to specific agencies or people you want involved in assisting you.
- Distress Centre believes that you are at serious risk of harm to yourself or someone else (as determined by our risk assessment procedures), in which case we are ethically and morally obligated to use any and all reasonable steps to prevent that serious harm. Those steps may include contacting police or other authorities.
- We are required by law, such as a legal subpoena, to report information about your use of Distress Centre services.
Distress Centre will work with you to reduce any risks or safety concerns before sharing your personal information without your knowledge. If you have any questions about the confidentiality of our services, then please feel free to contact us at: info@distresscentre.com.
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