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Distress Centre Calgary / 211  / March 2021 Update: Distress Centre’s response to the COVID-19 pandemic
img text: Distress Centre's response to COVID-19

March 2021 Update: Distress Centre’s response to the COVID-19 pandemic

As we near the second year of our pandemic response, Distress Centre continues to support Calgarians by providing 24 hour crisis and 211 phone support, daily chat and ConnecTeen text support. Counselling sessions are being conducted by phone and video. If you need help, please reach out. Distress Centre also has several programs available at SORCe for people experiencing or at risk of experiencing homelessness.

Please note that 211 does not book vaccine appointments. Call 811 or book online.

Please be aware of our “Dos” and “Don’ts” when using this data.

The following report details the COVID-19 related crisis and 211 contacts responded to by Distress Centre Calgary in February 2021:

  • The volume of high-risk contacts has increased.
  • We experienced a 22% increase in suicide-related contacts in February 2021 compared to February 2020.
  • We have experienced a 26% increase in suicide-related contacts YTD, following a 41% increase from January 26-December 31 2020.
  • In February 2021, Suicide Ideation remained the 3rd top issue on crisis contacts.
  • To our knowledge, January 2021 marked the first time that suicide entered the top 3 issues on Distress Centre’s crisis lines.
  • COVID-19 remains a top issue on Distress Centre’s 211 contacts.
    • In February, 39% of 211 contacts and 11% of crisis contacts were related to COVID-19.
  • The increase in COVID-19 related contacts in 211 can be attributed to 211 supporting Albertans with accessing isolation supports and supporting seniors with transportation to vaccination appointments.
  • Our 211 contact volumes have increased – we experienced a 95% increase in 211 contacts in February 2021 compared to February 2020, following a 72% increase in 211 contacts from January 26-December 31 2020.
  • The top issues on all crisis contacts were Anxiety, Depressed Mood and Suicide Ideation.
  • In February, the top needs on COVID-19 related 211 contacts were Communicable Disease Control, Information Sources and Undesignated Temporary Financial Assistance.

For additional information on Distress Centre’s monthly data and trends by program (Crisis and 211), please visit our Monthly Data Reports page.

Anyone interested in learning more about needs and unmet needs across the province can visit the 211 Alberta COVID-19 Data Dashboard.

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