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In 2018, we responded to 140,746 contacts. An increase of 13.7%.
We offer 24/7 crisis and 211 phone service in over 200 languages.
We are Calgary’s ONLY 24/7 crisis intervention service.
We provide phone, email and chat support to anyone who needs to talk. We provide text support to youth, as well as youth peer support.
We answer the Family Violence Information Line, Bullying Helpline and 403-SENIORS. The Mobile Response Team and SeniorConnect is accessed through our crisis line.
We provide free, confidential crisis counselling. Our counsellors are Masters level registered social workers and psychologists.
Crisis line and ConnecTeen volunteers gave 46,795 hours in the contact centre in 2018.
98% of surveyed volunteers report using their skills outside of Distress Centre.
Last year, our highly trained volunteers and workers provided crisis support to 89710 contacts. Overall, crisis contacts increased by 7% compared to 2017.
96% of surveyed users reported a stable or reduced level of distress at the end of their chat session.
10.4% of calls on the crisis lines were suicide related and 20.9% of online contacts were suicide related.
In 2018, we reported 2,608 contacts in our counselling program.
90% of surveyed clients provided a positive rating following their last session.
In 2018, we provided information and referrals to 26,375 contacts for a variety of community, government and social services.
91% of surveyed callers reported they understand their needs better as a result of the contact
Distress Centre distributed $181,880 to 222 clients in financial need.
94% of surveyed clients reported that their situation have stabilized as a result of the support received.
In 2018, ConnecTeen responded to 7709 contacts, a 39% increase over 2017.
93% of ConnecTeen surveyed users reported a stable or reduced level of distress at the end of their chat sessions.