Distress Centre was fortunate to have Angela Danko (pictured) assisting the Fund Development and Communications team this summer. My name is Angela Danko and I’m entering my last semester of my B.A in Psychology at the University of Calgary. This summer, I was chosen to be one of Nexen's Not-For-Profit summer students, where students get the opportunity to...
CCC Jasminder Randhawa answering calls on the 211 lines. Author: Angela Danko There is no such thing as an ordinary day at work for a Contact Centre Coordinator (CCC). "No day is ever the same," says CCC, Jasminder Randhawa. Each caller is different – they have unique needs, a meaningful story to share and a voice to be heard....
Image via ThinkStock. The federal government estimates that in 2014 Canada welcomed over 240 000 permanent newcomers. Immigrants bring enrichment to our country in ways not limited to manpower, purchasing dollars, knowledge and skills, and cultural variety. For newcomers, their experiences can be as varied as the newcomers themselves. Some find a welcoming community with jobs, new relationships, and...
Geoff Zakaib presents some of the DataThon's findings during presentations held on May 31, 2015. Data for Good Calgary and Distress Centre Calgary teamed up over the May 29-31 weekend for a DataThon, organized by Data for Good. Over 50 data volunteers analyzed over 1.25 million records of Distress Centre’s calls, 211 contacts, chats and texts,...
Keeley Davidsen (left), ConnecTeen volunteer and winner of the 2015 YODA for Peer Support, with Jerilynn Daniels of RBC, the organization that sponsored the category. Keeley Davidsen's experience with ConnecTeen began when she was going through her own issues and used our ConnecTeen services. When a high school project provided her with the opportunity to promote ConnecTeen...
George and Donna Coutts have been happily married for 46 years since meeting on a blind date in Estevan, Saskatchewan. For most of their married life they have been globetrotting the world working and living in 13 countries over 35 years. They both hail from Saskatchewan, but only George is a Saskatchewan Roughrider fan! George and Donna...
Kindness Matters volunteers spread cheer as they hand out wellness packs. Photo courtesy of Kindness Matters. Once a year for the last three years, Suzana Rymak has hit the streets of Calgary with a group of volunteers to pass out what she has dubbed as “wellness packs.” The packs, 200 of which were given out this year alone,...
Robyn Romano (middle left) at our 2015 Calgary Hitmen game is support of ConnecTeen. When Robyn Romano, Contact Centre Supervisor at Distress Centre, thinks about what drove her to pursue social work, she recalls back to when her mother was in palliative care and she observed the home care nurses who cared for her. “I realized I...
24 HOUR SUPPORT, 24 HOUR ANNUAL REPORT. As Calgary’s only 24 hour community support agency, the Distress Centre ensures everyone is heard — any time they want to talk, text or chat. For this year’s annual report, we’re giving you the chance to see what happens in 24 hours at the Distress Centre with the first...
Ever wonder what it’s like to pick-up the phone at the Distress Centre? Our volunteers answer over 100,000 texts, calls and emails for help a year. For this year’s annual report, we created a unique mobile phone experience that enables you to see what it’s like to sit in our call centre and answer the call...
