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CONFIDENTIAL CHAT
img text: COVID-19 1 Year Later: 211 Program Response img des: Man wearing a headset and smiling

This is fourth and final part of our multi-part series exploring Distress Centre’s response to the COVID-19 pandemic, one year after we first activated our business continuity plan and went remote for the safety of our staff and volunteers. This story looks at the response of 211 Calgary. Please be aware of our “Dos” and “Don’ts”...

img text: Distress Centre's response to COVID-19 (coronavirus)

January 26, 2021 marks one year since Distress Centre’s first documented COVID-19 related contact. “Distress Centre staff and volunteers faced 2020 with a determination and strength I wouldn’t have imagined possible,” said Jerilyn Dressler, Executive Director. “Despite all of the challenges we faced as a global community, Distress Centre responders continued to answer calls for help 24 hours...

img text: Distress Centre's response to COVID-19 (coronavirus)

Distress Centre continues to support Calgarians by providing 24 hour crisis and 211 phone support, daily chat and ConnecTeen text support. Counselling sessions are being conducted by phone and video. Distress Centre Calgary/211 Alberta South phone services are available in over 200 languages, 24/7. If you need help, please reach out. Contact Numbers/Stats – January 26-November...

img des: Cake with the 211 logo on it.

Image: A celebratory cake baked for the 2016 211 launch in Red Deer County. We’re celebrating 15 years of 211 Calgary! 211 launched in Calgary in 2005 as a partnership between Distress Centre Calgary, United Way of Calgary and Area and the City of Calgary. 211 Calgary is operated by Distress Centre. Since 2005, 211’s Community...

img des: Four people sitting on a couch holding a cake that says "we passed!"

Image: 211 staff celebrate with cake after we successfully renewed our AIRS accreditation. The 211 service continued to expand in the last decade. It is still free, multi-lingual, and confidential. Certified Community Resource Specialists answer 211 calls 24 hours a day, seven days a week, helping callers find appropriate services and resources in their community. By...

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