Client confidentiality has always been foundational to Distress Centre’s work. Occasionally callers or counselling clients choose to make their stories public, to increase awareness of the service, or help with fundraising. It seems important to include at least one client story, as clients represent the heart and purpose of the work. Many thanks to Judy...
Our office remains closed but all of our services are open and available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling services. If you need help, please reach out. We’re proud that we’ve been able to support Calgarians through such a difficult time. Here is one story of how we...
CALGARY – Distress Centre Calgary is reporting a rising number of crisis contacts related to COVID-19, a caseload that is expected to continue growing over the coming months and even years as the pandemic, and its long-term effects, continue to impact Albertans. The Centre received its first COVID-19 related call on January 26, and as of April 28 received over 37,000 contacts on its 24 hour 211 and crisis lines, daily...
Image: Dakota Douglas, Crisis Team Lead, working remotely from home. As the severity of the COVID-19 pandemic became undeniable in March, the Distress Centre leadership team and Board had a decision to make. For the safety and health of our volunteers and staff, we decided to completely close our office on March 17th, 2020. Behind the scenes,...
Our office remains closed but all of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling services. We are continuing to put measures in place to ensure that continuous crisis and 211 support is available in the coming weeks and months so that we can...
On March 17th, for the safety of our staff and volunteers, we closed our office. Within a week, we mobilized 80 staff to continue 24 hour support to our community remotely from home. Altogether, we mobilized 115 staff to work remotely from home. All of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling...
Happy birthday Distress Centre! We first opened our doors 50 years ago on April 14th, 1970. We’ve changed names and locations many times over the years, but our focus on listening and volunteerism remains the same. Watch the video below to experience 50 years of answering the call for help. Distress Centre has an exciting and...
Distress Centre Calgary has provided 24 hour crisis support to our community for 50 years. We have responded to over 2.5 million calls, emails, chats, texts and counselling requests since April 14, 1970. And we want to be here for all Calgarians during this unprecedented global pandemic...
Distress Centre closed our doors on March 17th, but we continue to provide 24 hour phone and email crisis support, daily chat and text for youth support, and counselling to those in crisis. These services are provided by staff working remotely from home. As the impact of COVID-19 grows, call volumes to our crisis lines...
Self-care is any activity that we intentionally do in order to take care of our physical, mental and emotional health. Practicing self-care helps you avoid burn out, improve your mood and reduce anxiety. By taking care of yourself you’re able to be there for others when they need you. As Karen Pickles from Stresscase puts it:...
