“I called. They answered. They listened. Suicide is serious and they took me seriously.” — Caller We respond to 325 contacts each day. This is a particularly difficult time of year for so many, please help us support our community by giving a gift that will help our volunteers and staff save lives. Your gift will be...
Bob Wilkie, a native Calgarian, fell in love with playing hockey as soon as his dad introduced him to the game as a child. He grew up near outdoor rinks and was able to practice frequently. Soon he began to dream of playing for the NHL. In 1987, at age 18, he realized that dream when...
September 10th is World Suicide Prevention Day and Distress Centre wants anyone experiencing suicidal thoughts or struggling with their mental health to know that help is available. We offer 24/7 phone support, professional counselling and daily online chat support and text support for youth. In 2019 Distress Centre has observed that people prefer to talk about...
Distress Centre has responded to over 38,000 crisis calls, chats, texts and emails so far in 2019 (as of June 30th). Here are two stories highlighting the skill and compassion of our volunteers as they support a caller and a texter through crisis. Arnav Arnav called Distress Centre at 11:45 on a Thursday night. He told the volunteer...
Dee Bardsley, a retired schoolteacher, began volunteering on our crisis lines in 2013. She still remembers one of her first high risk calls - from a struggling young man who was having thoughts of suicide. Dee had spoken with him for a few minutes when he revealed that he had always wanted to be a teacher. “I...
Each month, we receive around 10,000 calls to our crisis line. Here are three stories highlighting the skill and compassion of our volunteers and staff as they support two callers and a chatter through crisis. Makena Makena called our crisis line on a Tuesday afternoon feeling overwhelmed, stressed out and lonely. She told the volunteer that her and...
According to the Canadian Mental Health Association, 1 in 5 people in Canada will personally experience a mental health problem or illness in any given year. Each of us can play a part in helping the people in our lives – friends, family members, neighbours and coworkers - who are struggling with their mental health. First,...
Karen Pickles first called Distress Centre’s crisis line six years ago. As a single mother of two children and caregiver to someone with severe mental health issues, she found herself calling DC often. “I’m sure that we would have called on a weekly basis for the first year,” Karen recalled. “There’s been so many times where...
“Distress Centre, Gwen speaking.” “Hello, my name is Mary*,” said a soft voice on the other end of the line. “I’m having a hard day.” “I’m sorry to hear that,” responded Gwen, a crisis line volunteer at Distress Centre. “Do you want to tell me about it?” Mary sighed. “I’ve had some pretty severe health problems. I don’t...
“Distress Centre, Omar speaking.” “Hello, my name is Adam*,” said the voice on the other end of the phone. Omar*, a crisis line volunteer in the Distress Centre contact centre, listened intently. “I just filed for bankruptcy and I am so relieved. I just wanted to call and say thank you.” “I’m happy to hear you’re relieved,”...
