Each month, we receive around 10,000 calls to our crisis line. Here are three stories highlighting the skill and compassion of our volunteers and staff as they support two callers and a chatter through crisis. Makena Makena called our crisis line on a Tuesday afternoon feeling overwhelmed, stressed out and lonely. She told the volunteer that her and...
“Distress Centre, Gwen speaking.” “Hello, my name is Mary*,” said a soft voice on the other end of the line. “I’m having a hard day.” “I’m sorry to hear that,” responded Gwen, a crisis line volunteer at Distress Centre. “Do you want to tell me about it?” Mary sighed. “I’ve had some pretty severe health problems. I don’t...
“Distress Centre, Omar speaking.” “Hello, my name is Adam*,” said the voice on the other end of the phone. Omar*, a crisis line volunteer in the Distress Centre contact centre, listened intently. “I just filed for bankruptcy and I am so relieved. I just wanted to call and say thank you.” “I’m happy to hear you’re relieved,”...
“211, Marcus speaking. How can I help you?” “I’m trying to get into a women’s shelter,” said a woman named Sofia* on the other end of the phone. “I’ve tried one but it’s full. I have a newborn as well who I need to take with me. I’m just finding this whole thing really overwhelming.” “I can...
“Distress Centre, Mei speaking.” “I am worthless,” said a low voice on the other end of the line. “I’m sorry to hear you feel that way,” Mei*, a crisis line volunteer at Distress Centre, responded. “It sounds like you’re having a really hard time. Are you having any thoughts of suicide right now?” “Yes. It’s time to end...
“Thank you for contacting Distress Centre. This is Anne.” “I’m having a panic attack right now,” Dane* told Anne, an online services volunteer. “I’m sorry to hear that,” Anne responded. “Are you safe right now?” “Yes, I’ve had panic attacks before,” Dane said. “I just need to talk to someone for a bit to calm myself down. I’m...
