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CONFIDENTIAL CHAT

Each month, we receive around 10,000 calls to our crisis line. Here are three stories highlighting the skill and compassion of our volunteers and staff as they support two callers and a chatter through crisis. Makena Makena called our crisis line on a Tuesday afternoon feeling overwhelmed, stressed out and lonely. She told the volunteer that her and...

“Distress Centre, Gwen speaking.” “Hello, my name is Mary*,” said a soft voice on the other end of the line. “I’m having a hard day.” “I’m sorry to hear that,” responded Gwen, a crisis line volunteer at Distress Centre. “Do you want to tell me about it?” Mary sighed. “I’ve had some pretty severe health problems. I don’t...

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