CONFIDENTIAL CHAT
img des: Woman using smartphone at home.

Hundreds of non-urgent calls to Calgary 911 have been diverted away from requiring a police response as part of a call-diversion pilot program that began in February between Distress Centre/211, Calgary Police and Calgary 911. Through the program, 248 non-urgent calls to Calgary 911 have been diverted away from requiring police response. “Partnerships like this are...

img des: Woman using smartphone at home.

The Calgary Police Service, Calgary 911 and 211 have begun a five-month call- diversion and co-location initiative to ensure Calgarians are getting the most appropriate service response in their time of need. As community partners and part of our overall commitment to our city, CPS, Calgary 911 and 211 have worked collaboratively to find a long-term...

CALGARY – Distress Centre Calgary is reporting a rising number of crisis contacts related to COVID-19, a caseload that is expected to continue growing over the coming months and even years as the pandemic, and its long-term effects, continue to impact Albertans. The Centre received its first COVID-19 related call on January 26, and as of April 28 received over 37,000 contacts on its 24 hour 211 and crisis lines, daily...

img text: Distress Centre's response to COVID-19 (coronavirus)

On March 17th, for the safety of our staff and volunteers, we closed our office. Within a week, we mobilized 80 staff to continue 24 hour support to our community remotely from home. Altogether, we mobilized 115 staff to work remotely from home.   All of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling...

img text: Distress Centre's response to COVID-19 (coronavirus)

CALGARY, Alta, March 16, 2020 – At Distress Centre Calgary, we’re closely monitoring the COVID-19 (novel coronavirus) situation and will continue to closely follow the guidance from the City of Calgary, Government of Alberta and the Government of Canada as the situation evolves. We have activated our Business Continuity Plan and have taken measure to ensure...

Demands for Distress Centre Services Continues to Rise Year-Over-Year

Distress Centre Calgary’s 2017 Annual Report Findings Released (CALGARY, AB) –Distress Centre Calgary (DCC) has just released their 2017 Report to Community. Findings from this report indicate that the demands for Distress Centre services continues its rise year-over-year. Crisis contacts made to the centre (crisis calls, chats, emails and texts) increased by 19.2% and 27.4% in 2017,...

Our Impact Funders: