Why Distress Centre Matters: “I just filed for bankruptcy. I want to thank you.”
“Distress Centre, Omar speaking.” “Hello, my name is Adam*,” said the voice on the other end of the phone. Omar*, a crisis line volunteer in the Distress Centre contact centre, listened intently. “I just filed for bankruptcy and I am so relieved. I just wanted to call and say thank you.” “I’m happy to hear you’re relieved,”...