Our highly trained volunteers are dedicated to providing compassionate support to those in distress. In turn, Distress Centre is dedicated to supporting the incredible work they do. We ensure they are prepared, comfortable and successful in their role.
PLEASE NOTE: Due to COVID-19 pandemic our training schedule is being adapted to an online format. We are currently accepting applications. We will discuss training months in the phone interview with each of you.
Training takes place over a 3-week period with a combination of Zoom classroom sessions and self-paced online modules. Classroom training is followed by supervised shifts where trainees support service users on-site in our contact centre. Attendance is required for all of the training modules and coaching shifts as well before you will be able to be on the lines solo. Social distancing measures are in place and in accordance to the Government of Alberta public health measures
Our highly trained volunteers provide confidential support to callers and online clients (via chat). They do this by listening, managing crisis situations, ensuring the contactor is safe, and providing the appropriate information about Distress Centre programs as well as refer them to services within the community.