PLEASE NOTE: Due to COVID-19 pandemic our training schedule is being adapted to an online format. We are currently accepting applications. We will discuss training months in the phone interview with each of you.
Our highly trained volunteers are dedicated to providing compassionate support to those in distress. In turn, Distress Centre is dedicated to supporting the incredible work they do. We ensure they are prepared, comfortable and successful in their role.
Our highly trained volunteers provide confidential support to callers and online clients (via chat). They do this by listening, managing crisis situations, ensuring the contactor is safe, and providing the appropriate information about Distress Centre programs as well as refer them to services within the community.
As an Online Services Volunteer, you provide visitors (via e-mail and chat) with confidential service utilizing tools and skills acquired in classroom theory, practical/on-going training, and continuous feedback. You offer visitors support, manage crisis situations over e-mail/chat, and provide appropriate information and referrals to programs within Distress Centre as well as the community. Our volunteers must be able to demonstrate flexibility and adaptability in changing situations. This can include taking multiple chats, covering peer-support services, and keeping up-to-date with the latest best practices, policies, and procedures. Volunteers are also expected to enter short reports on all visitor contacts to allow follow-through and/or evaluations by the staff.