About Us

Fast Facts

Every 4 minutes, a call for help is received, 24 hours a day, 365 days a year.

300 generous volunteers gave 33,243 hours of service in 2011. This is the equivalent of 20 full time positions.

24-Hour Support

Last year, we provided crisis support to 76,027 calls.

4,288 callers were connected with a partner mobile team for in person crisis support.

97% of callers surveyed reported they felt heard and listened to.

89% of crisis calls were answered within 20 seconds (3 rings).

760 emergency interventions were needed for the highest risk callers—suicide attempts in progress, threats of homicide or a children at risk. Overall, 7% of all crisis support contacts were suicide related.

Counselling

2,024 sessions of free, professional counselling were delivered. This represents a 22% increase in counselling sessions over 2010.

91% of clients reported a resolution of the crisis that brought them into counselling at the close of the counselling relationship.

At follow up (60-90 days post counselling) 78% of clients reported they were better able to cope with life issues that arose following their experience with counselling.

Resources

Last year, we provided information and referrals to 54,203 calls for resources.

146 of these calls required assistance in another language.

86% of calls to 2-1-1 were answered within 20 seconds.

97% of callers surveyed reported they learned new information as a result of their call to 2-1-1.

97% responded that they had a better understanding of what services they needed as a result of their call to 2-1-1.