About Us

Fast Facts

Every 5 minutes, we receive a call for help, 24 hours a day, 365 days a year.

Each year it costs Distress Centre approximately $1,800 per volunteer to recruit, train and support.

92% of our volunteers indicated that they were using the skills they gained outside of Distress Centre.

24-Hour Support

Last year, our highly trained volunteers provided crisis support to 68,877 calls, 2829 chats and 749 emails, a 3% increase over 2014.

8% of our contacts on the crisis lines are suicide related.

In 2015, 20% of texts from youth were suicide related.

Last year we experienced a 18% increase in chats on our general crisis lines.

98% of our clients felt listened to.


In 2015 our professional counsellors facilitated 2,285 face-to-face sessions, a 24% increase from 2014.

At the end of their last counselling session 95% of our clients said they were able to cope better with their issues.

Resources (2-1-1)

In 2015, we provided information and referrals to 26,300 calls for a variety of community, government and social resources.

82% of calls to 2-1-1 were answered within 20 seconds.

97% of callers were satisfied with the service overall.

93% of callers report they feel better connected to/supported by their community.

Basic Needs Fund

Distress Centre distributed $139,286 to families and individuals in financial need, a 59% increase over 2014

92%  of families report their situation has stabilized as a result of the support they received.

67% of clients were connected to other social services.


ConnecTeen contacts increased by 15.7% in 2015.

20% of youth texts were suicide related.

Meet our Executive Director

Joan Roy was named Executive Director for Distress Centre on June 10th, 2013. Joan specializes in suicide prevention and sits on the Calgary & Area Suicide Prevention Committee, Calgary Domestic Violence Coalition and the Canadian Crisis Centre Executive. She works closely with the Aboriginal community in the area of mental health and wellness.

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