2016 Fast Facts

Fast Facts

On average our highly trained volunteers and/or staff respond to 215 calls a day.

We offer 24/7 crisis and 211 phone service in over 200 languages.

We are Calgary’s ONLY 24/7 crisis intervention service.

We provide phone, chat and texting support to youth.

We provide phone, email and chat support to everyone.

We answer the Family Violence, Mobile Response Team, Seniors Connect and Bullying Help Line.

We provide Calgary’s only free professional counselling service.

It costs approximately $1,600 per year to recruit, train and support one volunteer.

99% of our volunteers tell us they use the skills they gained outside of Distress Centre.

Crisis Services

Last year, our highly trained volunteers provided crisis support to 75,214 calls, 3789 chats, 907 texts and 875 emails, a 10% increase over 2015.

9.4% of calls on the crisis lines are suicide related and 17% of online contacts are suicide related.

Last year we experienced a 34% increase in chats on our general crisis lines.

96% of our clients felt listened to.


In 2016, our professional counsellors facilitated 2,707 face-to-face sessions, an 18% increase from 2015.

At the end of their last counselling session 98% of our clients said they were able to cope better with their issues.


In 2016, we provided information and referrals to 27,570 calls for a variety of community, government and social services.

96% of callers were satisfied with the 211 service overall.

90% of callers surveyed reported having a better understanding of their needs because they made the call.

Basic Needs Fund

Distress Centre distributed $89,108 to 38 families and 32 individuals in financial need.

93%  of families report their situation has stabilized as a result of the support they received.

100% of clients report they felt respected and treated well while accessing Basic Needs support


In 2016, ConnecTeen answered 843 calls, 771 chats, 907 texts and 63 emails.

Chats to ConnecTeen increased by 24.4% in 2016 from 2015.

Our Impact Funders: